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Privacy Policy

Ezenz.store

Effective Date: October 28, 2025
Website: https://ezenz.store

At Ezenz.store, your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights under applicable data protection laws, including India’s Digital Personal Data Protection Act, 2023, and international standards such as the EU General Data Protection Regulation (GDPR).

1. Who We Are

Our website address is: https://ezenz.store.
Ezenz is an online store offering natural perfumes, essential oils, and aromatherapy products under the brand name Neoveda.

If you have any privacy concerns, please contact us:
📧 info@ezenz.store

2. Comments

When visitors leave comments on our site, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.

After approval of your comment, your profile picture (if any) may be visible publicly in the context of your comment.

3. Media

If you upload images to the website (e.g., profile pictures or product reviews), please avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from such images.

4. Cookies

We use cookies to improve your experience and provide essential site functionality.

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last for one year.
  • A temporary cookie is set to check whether your browser accepts cookies — it contains no personal data and is discarded when you close your browser.
  • When you log in, cookies are set to save your login information and display preferences. Login cookies last two days, screen option cookies last one year, and the “Remember Me” option extends login for two weeks.
  • When you log out, login cookies are removed.
  • If you edit or publish an article, an additional cookie (no personal data) is saved to record the post ID, which expires after one day.

For analytics and marketing purposes, we may also use third-party cookies (e.g., Google Analytics, Facebook Pixel) — with consent where required. You can clear or block cookies in your browser settings.

5. Embedded Content from Other Websites

Articles or product pages on this site may include embedded content (e.g., YouTube videos, Instagram posts, external product reviews, etc.).
Embedded content behaves exactly as if you visited the other website.
These external sites may collect data, use cookies, or monitor your interaction — in accordance with their own privacy policies.

6. Who We Share Your Data With

We only share your data with trusted third parties as needed to operate our business, including:

  • Payment gateways (e.g., Razorpay, Stripe, PayPal)
  • Shipping and delivery partners
  • Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)
  • Spam detection and security services
  • Customer support or hosting providers

If you request a password reset, your IP address may be included in the reset email for security verification.

We do not sell your personal data.

7. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely to recognize and auto-approve follow-up comments.
  • For registered users, we store personal information in their profiles.
  • All users can view, edit, or delete their personal info anytime (except usernames).
  • Website administrators can also view and edit that information as needed.
  • Transaction and order data (billing, shipping, tax information) is kept as long as necessary for legal, accounting, and warranty purposes.

8. What Rights You Have Over Your Data

If you have an account or have left comments, you can request:

  • A copy of the personal data we hold about you.
  • Correction of any inaccurate or outdated information.
  • Deletion of your data (unless retention is required for legal or administrative reasons).
  • Withdrawal of marketing consent at any time.

To exercise these rights, email: info@ezenz.store
We will respond within reasonable timeframes under Indian and international data laws.

9. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.
We also use secure hosting and service providers located in India or other countries.
If data is transferred internationally (e.g., cloud storage or analytics), we ensure it is protected by appropriate contractual and technical safeguards.

10. Data Security

We implement reasonable technical and organizational measures to protect your information — including HTTPS encryption, access controls, password hashing, and firewalls.
Despite this, no system is 100% secure; please notify us immediately if you suspect unauthorized access to your account.

11. Children’s Privacy

Ezenz.store does not knowingly collect personal data from anyone under 18.
If you believe a minor has submitted personal data to us, please contact us for prompt deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

13. Contact Information

If you have any questions, complaints, or wish to exercise your rights:
📧 info@ezenz.store
📍 [Insert your registered business address here]

✅ Compliance Summary

  • Indian Law: Digital Personal Data Protection Act, 2023 (DPDP Act)
  • Global Standards: GDPR (EU/UK), CCPA (US) principles for transparency, user consent, and access rights
  • Hosting: Secure hosting and encryption standards applied
  • Cookies: Used only for essential functions, analytics, and user experience improvements